At Feature Gen, we strive to ensure our customers are satisfied with our software products and services. This policy outlines our procedures for cancellations and refunds.

1. Cancellations

Customers can request a cancellation of their service subscription or software project within 24 hours of purchase or initial payment. After this period, cancellations will be processed but may be subject to a cancellation fee based on the progress of the project or service utilized.

2. Refund Eligibility

Refunds are applicable under the following conditions:

• If the service has not been initiated or delivered within the promised timeline.
• If there is a technical defect in the software that we are unable to resolve within a reasonable time.
• Duplicate payments made by the customer.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Setup fees or one-time implementation costs once the work has started.
• Services already rendered or hours already worked on custom software development.
• Domain registration or third-party license fees purchased on behalf of the customer.

4. Refund Process & Timelines

Once a refund request is approved, the amount will be credited back to the original payment method used during the purchase.

Refund Timeline: Refunds will be processed within 5-7 working days from the date of approval.

5. Contact for Support

To request a cancellation or refund, please reach out to our support team with your order details at:

Email: info@featuregen.com

Phone: +91 7022677333/ +91 9886065198